Questions, Comments, Concerns?
I love getting your feedback and comments and I’m always happy to help with problems. However, sometimes it’s quicker to take the do-it-yourself route. So, before you submit the contact form below, check out this info first:
E-Book and Video Questions / Problems / Downloading
If you ordered one of our e-books or videos and need a download link, click here for a recovery page that you can use to get your receipt and download link resent to your e-mail address (it’s not charging you again, just sending the original transaction info). Note that from time to time overly ambitious e-mail filters will sometimes place your order into the Spam or Junk folder. If this doesn’t work, please contact me ASAP.
If you’re having issues getting an e-book to your computer or device, check out the help page at this link.
If you’re having issues getting the video workshop to your computer or device, check out this help link for video.
Finally, please, please, please check out our FAQs before using the form below. There’s a good chance the answer to your question is there already 🙂
I’m always happy to try to help with photography questions, however, please know that at this point in time, there’s probably less than a 50-50 chance I’ll be able to get back to you. I’ve been completely overwhelmed by questions and I can only spend so much time each day in answering general photography questions. So, if I can, I’ll get back to you, but please don’t take it personally if I can’t. (That said, even if I can’t get back to you, I may turn your question into an article.)
First, check out the FAQ page 🙂 If the answer isn’t there, just fill out the form below and we’ll get back to you soon. Please note that I frequently travel to remote locations without internet, so sometimes it can be a few days.
NOTE – I’m currently on an extended trip running workshops in Costa Rica. As such, I will be unable to answer photography-related questions until early August. We will continue to handle customer-service related issues, however, it may take a few days to get back to you. Thank you for understanding.